| Service FAQ |
| Why should I choose InfiniCom? |
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InfiniCom gives you an unbeatable combination: unlimited calling with low-cost easy access of a regular phone in the Philippines. No need for complicated computers or expensive internet access in the Philippines.
Besides InfiniCom’s voice quality, great price and outstanding customer service, we also offer the following: |
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- NO Activation Fee
- Free Equipment
- Free Calls to any other InfiniCom Phone
- Low rates to any phone in the world
So if you are spending more than $10 a week on phone cards, switch to InfiniCom and say hello to unlimited pinoy calls!
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| What do I need to use your service? |
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All you need is:
- A high-speed Internet connection, such as Cable or DSL
- A touch-tone phone
- A credit/debit card
A desire for unlimited pinoy calling for one flat rate!
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| Does it work anywhere in the world? |
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Yes. The InfiniCom phone works anywhere there is a high-speed internet connection. You can be anywhere in the world and receive unlimited calls from your pinoy family and friends!
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| Can I call the Philippines unlimited? |
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No. Philippine phone companies charge a per minute rate to reach any phone in the Philippines. InfiniCom charges a per minute rate to make those calls. Click here for our “international rates”
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| Can I call other numbers in the US and around the world? |
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All local and international numbers can be dialed from your InfiniCom to any country in the world, except toll free 800 numbers and emergency numbers. You will be charged for those calls. To call a non-InfiniCom phone, you must add credit to your account. Click here for details on our low, low international rates.
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| Will my friends and family in the Philippines pay to call me? |
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If they use a landline with an unlimited calling plan, there is no charge.
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| If I call from my InfiniCom phone to another InfiniCom phone number in a very remote area of the globe, do I get this call for free? |
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Yes. All calls within the InfiniCom network are free and unlimited.
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| When will my equipment be shipped? |
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Your equipment will be shipped as soon as you subscribe. The adapter will arrive to you after 5-7 working days.
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| Are there any hidden fees, charges or activation fees? |
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Absolutely no hidden fees, charges, taxes or activation fees for all InfiniCom active accounts.
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| How will my friends and relatives call me unlimited from the Philippines? |
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Your friends and relatives dial an InfiniCom Global number from a regular in the Philippines.
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| Since your prices are so low, does it mean that the voice quality is poor? |
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Absolutely not. InfiniCom deployed state-of-the-art technology to ensure that voice quality is excellent. If you have any problems with our service, you can contact us anytime and we will make the necessary changes as soon as possible. Back to Top >> |
| Why does InfiniCom have better quality than any other IP phone service? |
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InfiniCom has a special chip on the hardware that makes the sound quality much better. We currently employ state-of-the-art SIP technology.
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| Are there limits on the number of calls I can make in a month? |
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There is no limit! As long as there is credit on your account.
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When can I make and receive calls after subscribing?
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You can start making and receiving calls immediately after you call our technical support to activate your adapter.
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| Can you ship to addresses outside the United States? |
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Of course!
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| How much does it cost? |
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It costs $25.00 to ship anywhere in the world.
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| What shipping method do you use? |
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Within the continental United States, we use the US Postal Service. For other international destinations, your adapter will be shipped via FedEx. For both, InfiniCom will provide you with a tracking number.
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| Do you charge sales tax? |
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No since we are giving our adapter for free.
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| What is an "IP" call? |
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IP calls are carried over the Internet without interrupting the PSTN (public switch telephone network).
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| Installation FAQ |
| What should I do when the InfinCom package arrives? |
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Please call our 24-hour technical support team at 1.800.676.8795. They will assist you every step of the way!
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| What if I have problems with installation? |
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We have a 24/7 technical support team. At InfiniCom we pride ourselves on our level of customer service. If you have a problem, we will get it fixed - anytime, day or night. Our technical support telephone number is 1.800.676.8795 or email us at support@infinicom.us. Also, your kit includes a phone manual with trouble shooting tips.
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| I travel around a lot, will this be a problem? |
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No, this will not be a problem because you will be given one number which you can use anywhere in the world!
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| Equipment FAQ |
| How do I set up my router and DSL service to work with the InfiniCom service that I will be receiving? |
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You may contact our Technical Support at 1.800.676.8795 for assistance on how to get you started.
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| Can I use my phone adapter when I travel? |
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Yes as long as there is high speed internet. You will maintain the same number anywhere you are in the world.
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| Can I use my own device? |
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No since we have our own device which we configure to our network.
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| How do I install? |
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You connect your telephone unit to the phone port of the InfiniCom Phone Adapter. Then you connect your network cable from your DSL/Cable modem or Router/Hub/Switch to the WAN port of the Adapter. After this, you connect the power cord to the Power Adaptor Port (DC 12V) at the left side of the InfiniCom Phone Adapter and plug into a power outlet.
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| What equipment do I need to use InfiniCom? |
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Because we are a VoIP Service, you need a broadband connection and an InfiniCom Adapter.
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| Do I need a router? What kind of router do I need with InfiniCom? |
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Yes, any type of router will do.
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| Do I need a certain type of telephone with my service? |
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Any telephone unit will do.
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| Will my InfiniCom work with other IP telephony service? |
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No, the InfiniCom phone will work only on the InfiniCom network.
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| Does the InfiniCom require any external power? |
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Yes. The InfiniCom Adapter uses an AC adaptor that is included in the package.
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| Can I use the InfiniCom from behind a NAT firewall? |
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Yes. You may need to open up a few TCP and UDP ports on your firewall depending on the type and current settings of the NAT firewall you have installed.
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| Will InfiniCom work if my ISP blocks certain ports in an attempt to prohibit Internet telephone calls? |
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No, the InfiniCom Adapter is designed to work with TCP and UDP special ports for Internet telephone service. Please contact us if this is the case as a special configuration may be required to circumvent this type of situation.
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| Do I need a computer with my Infinicom Adapter? |
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Definitely not! You only need a cable or DSL modem.
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| Billing FAQ |
| How will I be billed? |
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InfiniCom will charge your credit/debit card on a monthly basis and you will receive an electronic receipt thru e-mail.
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| How can I monitor my cost and usage? |
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You can log on and visit our website www.infinicom.us and go to My Account then enter your username and password. (Every subscriber will be given their own unique username and password.)
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| How much is my first billing? What are the start up costs? |
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It is $60.00. This includes $35.00 for the first month subscription and $25.00 for the shipping and handling.
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| What if I want to cancel? How do I cancel? |
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For cancellation, you may send us an e-mail at info@infinicom.us.
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| When do I receive my first bill? |
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You will only receive an electronic receipt thru e-mail, confirming that we have charged your credit/debit card.
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| How do I contact InfiniCom for billing inquiries? |
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You may call our Customer Service hotline number 1-800-676-8795 or VOIP number 888-8006. You may also send us an e-mail at info@infinicom.us.
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| Once I sign up with InfiniCom, will I get a bill in the mail, or only online? |
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You will only receive an electronic receipt thru e-mail confirming that we have charged your credit/debit card.
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| How will I be billed for calls to non-InfiniCom phone? |
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You may call our Customer Service hotline number 1-800-676-8795 or VOIP number 888-8006 or send us an e-mail at info@infinicom.us to request for credit/load and we will charge it on your credit/debit card right away.
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| About VoIP Technology FAQ |
| Why is IP telephony less expensive than conventional calls? |
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IP telephony converts voice into IP packages and also compresses these packages, so that they need smaller bandwidth to be transmitted than regular phone calls.
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| Voice over IP Overview |
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Voice-over-IP (VoIP) enables a Voice enabled router (hereafter referred to as the router) to carry voice traffic (for example, telephone calls and faxes) over an IP network. Voice support is implemented using voice packet technology. In VoIP, the digital signal processor (DSP) segments the voice signal into frames and stores them in voice packets. These voice packets are transported using IP in compliance with the International Telecommunications Union-Telecommunications (ITU-T) specification H.323, the specification for transmitting multimedia (voice, video, and data) across a network.
Because it is a delay-sensitive application, you need to have a well-engineered, end-to-end network to successfully use VoIP. Fine-tuning your network to adequately support VoIP involves a series of protocols and features to improve quality of service (QoS). Traffic shaping considerations must also be taken into account to ensure the reliability of the voice connection.
VoIP is primarily a software feature; however, you must deploy routers having voice interface cards (VICs).
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| How VoIP Processes a Typical Telephone Call |
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To explain how VoIP works on the other side of your phone, it helps to understand what happens at an application level when you place a call using VoIP. The general flow of a two-party voice call using VoIP is as follows:
1. The user picks up the handset; this signals an off-hook condition to the CPE and InfiniCom's softswitch.
2. The CPE (Customer Premise Equipment) issues a dial tone and waits for the user to dial a telephone number.
3. The user dials the telephone number; those numbers are accumulated and stored by the CPE.
4. After enough digits are accumulated to match a configured pattern, the telephone number is transmitted to the InfiniCom Class 5 switch, and then follows the rules established by the Dial Plan mapper. InfiniCom either has a direct connection to the destination telephone number or hands the call off to its Class 4 switches for final routing. The class 4 switch will determine which PSTN gateway, or interconnected call path to establish the call through and initiate call setup with that termination point.
5. The soft switch session application then runs the session protocol to establish a transmission and a reception channel for each direction over the IP network. If the call is terminating to another customer, and thereby being handled by the Class 5 switch, the switch routes the call to the destination telephone. If Resource Reservation Protocol (RSVP) has been configured, the RSVP reservations are put into effect to achieve the desired QoS over the IP network.
6. The coder-decoder compression schemes (CODECs) are enabled for both ends of the connection and the conversation proceeds using Real-Time Transport Protocol/User Datagram Protocol/Internet Protocol (RTP/UDP/IP) as the protocol stack.
7. Any call-progress indications (or other signals that can be carried inband) are cut through the voice path as soon as end-to-end audio channel is established. Signaling that can be detected by the voice ports (for example, inband dual-tone multifrequency (DTMF) digits after the call setup is complete) is also trapped by the soft switch at either end of the connection and carried over the IP network encapsulated in Real-Time Transport Control Protocol (RTCP) using the RTCP application-defined (APP) extension mechanism.
8. When either end of the call hangs up, the RSVP reservations are torn down (if RSVP is used) and the session ends. Each end becomes idle, waiting for the next off-hook condition to trigger another call setup. At this point the soft switch will report any CDR's (Call Detail Records) required for billing and call history reporting.
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| Analog Versus Digital (Old way / New Way) |
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Analog transmission is not particularly robust or efficient at recovering from line noise. Because analog signals degrade over distance, they need to be periodically amplified; this amplification boosts both the voice signal and ambient line noise, resulting in degradation of the quality of the transmitted sound.
In response to the limitations of analog transmission, the telephony network migrated to digital transmission using pulse code modulation (PCM) or adaptive differential PCM (ADPCM). In both cases, analog sound is converted into digital form by sampling the analog sound 8000 times per second and converting each sample into a numeric code.
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